At mendolivra, we take your privacy seriously. This isn't just another legal
document you'll skip reading. We actually want you to understand how we
handle your information when you're working with us on company formation
services.
This policy explains what data we collect, why we need it, and what rights
you have under Australian privacy legislation. If something's unclear,
reach out. We're real people running a real business, and we're happy to
answer questions.
Information We Collect
When you engage with mendolivra for company formation services, we need certain
information to do our job properly. The Australian regulatory environment
requires documentation, and frankly, we can't set up your company without
knowing who you are.
Personal Details You Provide
This includes the basics: your full name, residential address, email, phone
number, date of birth, and identification documents. If you're forming a
company, we'll also need director and shareholder information. Australian
law mandates this for ASIC registrations.
- Full legal name and any previous names
- Current residential and business addresses
- Contact details including phone and email
- Date and place of birth
- Identification documents (driver's licence, passport)
- Tax File Numbers where applicable
- Banking details for payment processing
Information We Collect Automatically
Like most websites in 2025, our site collects some technical data when you
visit. This helps us understand how people use the site and where we can
improve things.
- IP address and browser information
- Pages you visit and time spent on site
- Referring websites and search terms
- Device type and operating system
- Location data (city/region level only)
How We Use Your Information
We don't collect data just for the sake of it. Everything we ask for serves
a specific purpose related to company formation services or improving our
operations.
Primary Purpose: To
process your company formation application and comply with Australian
regulatory requirements under the Corporations Act 2001.
Service Delivery
Your personal information goes directly into preparing and lodging company
registration documents with ASIC. We use it to verify your identity,
prepare constitutional documents, and register your company with the
appropriate government bodies.
Communication
We'll use your contact details to send updates about your application,
respond to enquiries, and provide post-formation support. Occasionally, we
might share relevant information about regulatory changes that affect
Australian companies.
Legal Compliance
Australian privacy legislation and anti-money laundering laws require us to
collect and retain certain information. We're legally obligated to verify
your identity and keep records for specific periods. This isn't optional
for us.
Business Improvement
Website analytics help us understand which services people are looking for
and where they're getting stuck. We use this to make the site more useful
and streamline our processes.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use
industry-standard encryption and access controls, though honestly, no
system is completely impenetrable. We take reasonable precautions, but you
should know that absolute security doesn't exist.
|
Data Type
|
Storage Location
|
Retention Period
|
|
Personal identification documents
|
Australian secure servers
|
7 years (legal requirement)
|
|
Company formation records
|
Australian secure servers
|
7 years (legal requirement)
|
|
Communication records
|
Australian secure servers
|
3 years
|
|
Website analytics
|
Third-party analytics platform
|
26 months
|
|
Payment information
|
Payment processor servers
|
Transaction records: 7 years
|
Security Measures
We use SSL encryption for data transmission, multi-factor authentication
for staff access, regular security audits, and restricted access to
sensitive information. Only team members who need specific data to do their
jobs can access it.
Despite our precautions, you should be aware that data breaches can happen
to any organization. If we experience a breach that affects your
information, we'll notify you and the relevant authorities as required by
the Notifiable Data Breaches scheme under the Privacy Act.
Sharing Your Information
We don't sell your data. That's not our business model, and it never will
be. However, company formation requires working with various third parties
and government agencies.
Necessary Disclosures
We share your information with ASIC and other government bodies as required
for company registration. This is mandatory and unavoidable if you want to
form a company in Australia.
We also work with service providers who help us deliver our services:
payment processors, document verification services, accounting software
providers, and cloud storage platforms. These providers are bound by
confidentiality agreements and can only use your data for the specific
services they provide to us.
Legal Requirements
Sometimes we're legally required to disclose information to law
enforcement, regulatory bodies, or courts. This typically happens in
response to subpoenas, warrants, or investigations under Australian law.
We'll notify you about such requests unless legally prohibited from doing
so.
Business Transfers
If mendolivra is acquired or merged with another company, your information
would likely transfer to the new entity. We'd notify you before this
happens and give you options regarding your data.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 and Australian Privacy Principles give you specific
rights regarding your personal information. These aren't just theoretical -
you can actually exercise them.
Access Your Data
You can request a copy of all personal information we hold about
you. We'll provide this within 30 days, though complex requests
might take longer. There's no fee for reasonable requests.
Correct Inaccuracies
If information we hold is wrong or outdated, let us know and we'll
fix it. This is particularly important for company records, as
incorrect information can cause problems with ASIC.
Request Deletion
You can ask us to delete your information, though we might not be
able to comply if we're legally required to retain it. Company
formation records must be kept for seven years under Australian
law.
Restrict Processing
You can ask us to limit how we use your information in certain
circumstances. However, this might affect our ability to provide
services or comply with legal obligations.
Object to Processing
You can object to us processing your information for specific
purposes, particularly marketing. We'll respect your preferences,
though some processing is necessary for service delivery.
Data Portability
You can request your data in a structured, commonly used format
that you can transfer to another service provider. We'll provide
this in PDF or CSV format as appropriate.
How to Exercise Your Rights
Email us at contact@mendolivra.com with your request. Include enough
information for us to verify your identity and specify which right you're
exercising. We'll respond within 30 days and explain any limitations or
reasons if we can't fully comply.
If you're not satisfied with our response, you can lodge a complaint with
the Office of the Australian Information Commissioner. Their details are at
the end of this policy.
International Data Transfers
We primarily store and process data within Australia. However, some service
providers we use (like cloud platforms or software tools) may have servers
in other countries.
When data leaves Australia, we ensure the receiving country has adequate
privacy protections or we use contractual safeguards to protect your
information. You have the right to know which countries might receive your
data and to object to specific transfers.
Currently, our main international service providers are located in the
United States and Singapore, both of which have privacy frameworks we
consider adequate for the limited data we transfer.
Cookies and Tracking
Our website uses cookies - small text files stored on your device that help
the site function properly and provide analytics. You can control cookie
settings in your browser, though disabling certain cookies might affect
site functionality.
Types of Cookies We Use
Essential cookies:
Required for the website to function. These remember your session and
preferences during your visit.
Analytics cookies: Help
us understand how visitors use the site. We use Google Analytics with IP
anonymization enabled, meaning your full IP address isn't stored.
Functionality cookies:
Remember your preferences and provide enhanced features. These make the
site more convenient but aren't strictly necessary.
We don't use advertising cookies or allow third-party advertising networks
to track you through our site. That's not the kind of business we run.
Children's Privacy
Our services aren't designed for individuals under 18. We don't knowingly
collect information from children. If you're under 18 and have somehow
provided us with personal information, please let us know so we can delete
it.
Company directors and shareholders must be at least 18 years old under
Australian law anyway, so this typically isn't an issue in our line of
work.
Changes to This Policy
We'll update this policy occasionally to reflect changes in our practices
or legal requirements. When we make significant changes, we'll notify you
via email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy shows when we last
revised it. We recommend checking back periodically if you're concerned
about how your information is handled.
Previous versions of this policy are available upon request if you want to
see what's changed over time.
Third-Party Links
Our website might link to external sites - ASIC's website, government
resources, or industry publications. We're not responsible for the privacy
practices of these sites. When you click away from mendolivra.com, you're
subject to the other site's privacy policy.
We try to only link to reputable sources, but it's worth checking their
privacy policies if you're sharing information with them.
